Hunter Learning Clinic; Trading as LAB Learning Clinic respects the privacy of individuals and is bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (the Act).
Protecting Your Personal Information Is Important
What information do we collect and hold?
The nature of our business means that we may collect and hold a range of personal information and other information about you. This may include:
- name, address, date of birth and contact details
- educational history including contact details of schools and teachers
- details of your therapy objectives
- details of your relationship with the NDIS (if applicable)
Some information we collect and hold is sensitive and subject to greater protections. Sensitive information may include information about your health or medical conditions.
How do we collect your information?
We may collect your personal information in a number of ways, including:
- directly from you (via email, in face to face interviews, over the telephone, on forms completed by you, or when you write to us or when you attend our seminars)
- through digital communications, when you visit our website or use our mobile applications
- from third parties such as your psychologist, or from someone who knows you if they have been authorised by you
- from government agencies and entities
- from publicly available sources of information
- from our related entities, business partners and other third parties
You have the right not to provide information to us. However, if you choose not to provide the information we need, it may affect the appropriateness of our services.
How do we hold your information?
It is important to us to keep your personal information secure. How we hold your information will vary according to the circumstances.
We may hold your information in a combination of electronic storage facilities (including secure computer storage facilities) and physical paper based files on our systems and premises or on the systems or premises of our service providers.
We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access, modification or disclosure.
The information we hold about you is protected by physical, electronic and procedural safeguards and we also require our service providers to follow standards of security and confidentiality.
We may need to keep your information for a significant period of time. However, we will destroy or de-identify your information when it is no longer needed by us.
Monitoring and recording your calls to us
We may monitor or record telephone calls between you and us for compliance, training and quality assurance purposes.
How we use your information
Our main purpose for collecting information about you is to provide products and services to you, to provide you with information about those products and services, to assist you with enquiries and to better service your needs.
To do this effectively, we may use your information for a range of different purposes, including:
- for internal administration, including the development of new products and services, systems development and testing and accounting functions
- to perform research and analysis, and to conduct surveys
- to comply with various legal, statutory and regulatory obligations
- for fraud investigation and prevention
We may collect personal details unlikely to be known to other people to help us identify you over the telephone, internet or other digital communications.
Collecting personal information also allows us to meet any legal obligations we might have.
Who we may disclose your information to?
Depending on the product or service concerned and any restrictions which apply to the particular information, we may disclose your information to:
- our related parties, business partners, associates and affiliates
- service providers and specialist advisers to Hunter Learning Clinic who have been contracted to provide Hunter Learning Clinic with financial, audit, research, legal or other services
- our third party IT service providers
- courts, tribunals and other dispute resolution bodies
- anyone authorised by law to obtain information about you
We require our service providers to protect and keep confidential your personal information and to comply with the Act, including the Australian Privacy Principles (or equivalent local privacy laws).
How do we keep your personal information accurate and up-to-date?
It is important that the personal information we hold about you is accurate and up-to-date. We realise that information changes frequently with changes of address and other personal circumstances. We encourage you to contact us as soon as possible in order to update any personal information we hold about you.
You can generally update your information over the telephone or face to face.
How to access or correct your personal information?
Where you have a joint account with an individual or a number of individuals, we will permit access to the account details but will not provide you access to the other individual person’s information unless the person you have the joint account with has provided their consent or the law or a court order requires us to.
If you wish to gain access to, or request to correct, the personal information we hold about you, please forward a written request specifying the information you require to:
The Privacy Manager
Hunter Learning Clinic
Trading as: LAB Learning Clinic
We will acknowledge your request within 14 days after receipt and will endeavour to address your request in 30 days.
In certain circumstances we may decline your request to access your personal information. Should this occur, we will (within a reasonable time) provide you with a written explanation including the reasons for the refusal. In accordance with the Act we reserve the right to charge you for providing access to any personal information we hold about you.
Enquiries and complaints concerning the handling of your personal information
If you have an enquiry or a complaint concerning the handling of your personal information by us, you should direct your enquiry or complaint in writing to:
Hunter Learning Clinic
It is our intention to resolve any complaint to your satisfaction, however, if you are unhappy with our response, you are entitled to contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or other contact details on the OAIC’s website www.oaic.gov.au, who may investigate your complaint further.
Our contact details
Hunter Learning Clinic
Links to third party websites
You should consider a third party’s privacy statement when using their website.